Contacting Customer Service
Video Customer Service (VCS)
Sprint Relay Video Customer Service enables the customer contact with a Sprint representative who uses American Sign Language (ASL). VCS can provide technical assistance; handle billing questions or other customer service issues.
VCS is available only for customers who purchased a Blackberry or other wireless device from the Sprint Relay Store.
To set up appointment with the VCS representative:
- Send an email to vcs@sprintrelaystore.com, with your name, and a short description of your question or problem with your device.
- An automatic email will be sent from the Video Customer Service to make an appointment for a videophone call.
- You will be given a tracking number for your ticket in order to follow the progress in resolving your issue.
Billing Issues? Rate Plans?
If this is an urgent issue that requires immediate attention, please contact customer service at 1-800-390-7545 voice through the relay service.
Technical Support
If you need a technical support for your Sprint BlackBerry, please contact 1-877-654-9111 voice through the relay service, then press option ONE .
For other devices (not BlackBerry), call 1-877-654-9111 voice through relay service, then press option TWO.
Cancel Service and Return Device
Call 1-888-273-9460 voice and request to cancel your account and return your device. They will transfer your call to the department that handles cancellations. They will issue an RMA (Return Merchandise Authorization) and ship a return kit to your attention.
Frequently Asked Questions
Don't forget to check out our Frequently Asked Questions page that might have the answers to your questions, they're located here: http://www.sprintrelaystore.com/faq.htm
Request Form
If one of the above options does not meet your needs, click below to fill out a request form.